ETM Workflow Value

The ETM best practice workflow solutions are a full service design, build, and deployment model.  With the best practice model customers do not start from scratch with a starter set.  A team of ETM experts and workflow subject matter experts have worked in concert to develop a model that:

• Has integrity through the prevention of black holes
  • Controls to prevent unintentional non-tasking and user workflow abuse
• Has enduring scalable performance
  • Dynamic distribution models are developed to support the general community and then refined for your organization
  • Process SQL is defined to support long term performance
• Is flexible
  • Our workflow subject matter experts know each customer is truly unique so our components are configured to allow flexibility where needed to support design differences while maintaining rigidity where needed to maintain integrity and performance
• Is consistent
  • Between and within workflows we strive for consistency
  • Consistency drives ease of use for users but also ease of support for your organization as well as Athena
• Is thorough
  • Our team considers the workflow process needs as well as integration between workflows to define solutions that work independently and in concert with each other
• Leverages all aspects ETM product
  • ETM has been available for over a decade and along the way capabilities have been added to support various needs. When we develop a workflow we look at those general capabilities to determine how they can create a better solution.
• Is yours
  • During design we review each aspect of the workflow solution and provide options to refine the solution to meet your organizational needs; with your direction we refine the solution for your final acceptance
• Is full service
  • We provide design and build resources to guide you through understanding the workflow solution, refining your requirements, building, testing, and going live
  • Each deployment includes standardized features as well as reports to monitor productivity, inventory, and volume. These reports are available at time of implementation of each workflow.
  • Once your deployment team hands you off to Athena support the deployed components will represent a refined copy of our standardized model that requires less design/build interpretation when entering tickets.

Clients who implement the best practice solutions experience a higher rate of initial success and significantly less redesign and refinement effort post go live and for this reason it is our initial recommendation.  If clients feel that a custom solution is more appropriate in their situation or if they want to own more of the design, development, and deployment we will have resources to support them as needed.